Communication policies
and procedures
At Priority Healthcare, our goal is to provide efficient, personalized care while ensuring timely responses to patient needs. To help our clinical team and office staff serve you effectively, we ask patients to follow the communication guidelines outlined below.
These policies allow our team to focus on patient care while ensuring your questions and requests are addressed as efficiently as possible.
Preferred Methods of Communication
For non-urgent communication, please contact our office using one of the following methods:
These two channels are the preferred and most efficient ways to communicate with our office.
Our phone lines are often assisting patients during business hours, which can lead to delays with voicemail and returned calls. Using the Patient Portal or email ensures your message reaches our team and can be reviewed, documented, and addressed appropriately.
When to Use the Patient Portal or Email
Please use the Patient Portal or email for:
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Medication refill requests
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Clinical questions
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Lab result questions
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Appointment-related inquiries
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Non-urgent medical concerns
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Administrative requests
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General communication with the office
Messages submitted through these channels allow our team to review your request, route it to the appropriate staff member, and document it when necessary in your medical record.
Scheduling Appointments
Patients may schedule appointments directly through our website using the “Book Appointment” link in the main navigation of this site.
Online scheduling allows you to:
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Request or schedule appointments at your convenience
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Select available appointment times without waiting on hold
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Quickly schedule follow-up visits
Response Time Expectations
Messages submitted through the Patient Portal or email are reviewed during normal business hours.
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Please allow 1–2 business days for a response
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Messages sent after hours, weekends, or holidays will be addressed the next business day
Medication Refill Policy
To ensure safe and timely medication management:
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Refill requests should be submitted through the Patient Portal or via email
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Please allow up to 2 business days for processing
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Certain medications may require a follow-up appointment
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Controlled substances must follow appropriate regulatory guidelines
Emergency Communication
The Patient Portal and email should not be used for emergencies.
If you are experiencing a medical emergency: Call 911 immediately or go to the nearest emergency room.
Appointment Cancellation Policy
If you need to cancel or reschedule your appointment, please notify our office at least 24 hours in advance.
Missed appointments or late cancellations may result in a fee. Repeated no-shows may impact your ability to schedule future visits.
These policies help us maintain an efficient, respectful, and patient-focused practice.
These policies help us maintain an efficient, respectful, and patient-focused practice.